Frequently Asked Questions


• How much does shipping cost? Returns & Refunds.
• How long will my order take to get to me and how can I track it?
• What is Raw Glow Nourishing Facial Oil Serum?
• Why is it green?
• How do I use Raw Glow?
• What will an oil serum do for my skin?
• I have oily skin, is Raw Glow for me?
• Is it safe for my sensitive, acne prone skin and can I use it after Microdermabrasion or active treatments such as Retinol?
• My Raw Glow’s color varies from the green color in photos and has a little settling?
• I’m pregnant or breastfeeding, can I still use Raw Glow?
• What is our skin biocompatible guarantee? Returns & Refunds.
• Where is Dewy&Bae based and are the products made and manufactured in Australia?
• Are your products tested on animals and is Raw Glow vegan friendly?
• Can I recycle or reuse everything?
 

How much does shipping cost?

It is FREE! We send parcels for free with tracking to anywhere in the world!

 

How long will my order take to get to me and how can I track it?

Depends on your location bae! Please see the Shipping FAQ here for more information on delivery and how to follow your parcel.

 

What is Raw Glow Nourishing Facial Oil Serum?

Raw Glow is an oil serum hybrid that is formulated to rebalance sebum production, renew the skins lipid barrier, aid skin to retain moisture and help calm blemishes. Made with pure plant oils, antioxidants, vitamins and CoQ10, it is the first facial oil serum to contain Chlorophyll.

 

Why is it green?

It’s all in the Broccoli seed oil and Chlorophyll bae! Our Chlorophyll is derived from little Alfalfa sprout leaves and is the green pigment essential for photosynthesis - the process of converting light into energy! These two green powerhouse ingredients are packed full of antioxidants, Omega fatty acids and vitamins.

 

How do I use Raw Glow?

Take 2-5 drops and gently press into your face and down the neck. That’s it bae!

Raw Glow is best used near the end of your routine, after cleansing, toning and moisturising. It can also be used daily, in the AM & PM or as often as required.

 

What will an oil serum do for my skin?

If you have excess oiliness, dull rough dry patches or just lack that glowing bounce of well hydrated skin, an oil serum is most likely for you. Raw Glow is formulated with non-pore clogging ingredients that reset the quality and quantity of sebum to be more fluid and manageable. It evens out the complexion, sooths blemishes and aids your lipid barrier to retain more moisture throughout the day resulting in smooth, glowing, plumped skin!

 

I have oily skin, is Raw Glow for me?

Yes bae! Raw Glow is specifically formulated to help improve the overall quantity and quality of the sebum you produce. When we over-strip our skin and do not take care to renew the lipid barrier, our skin will compensate by creating an overabundance of oil to try retain moisture. If it continues, it can become a vicious cycle of messy makeup and greasiness. Raw Glow aids in repairing the lipid barrier which in turn allows your skin to find its balance resulting in less oiliness. 

 

Is it safe for my sensitive, acne prone skin and can I use it after Microdermabrasion or active treatments such as Retinol?

Yes, yes and yes bae! We have formulated Raw Glow to be as gentle as possible with no conflicting actives. We won’t pill when used with other products and we are safe to use after peels too. As with any product, to be extra safe, we still recommend doing a patch test 48 hours before the first use.

 

My Raw Glow’s color varies from the green color in photos and has a little settling?

We have specifically formulated Raw Glow without synthetic stabilisers so the hue varies slightly between batches and in some cases, there will be some settling of Chlorophyll at the base. Don’t worry though as it’s still very good to use and a firm shake of your bae will reincorporate those goodies right back in!

 

I’m pregnant or breastfeeding, can I still use Raw Glow?

Congratulations bae! Raw Glow contains natural and clinically stable ingredients that are safe for you to use during and after your magical time! If you are still unsure, please check with your doctor, obstetrician, midwife or doula.

 

What is our skin biocompatible guarantee? Returns & Refunds.

Skincare is a very personal commitment and we know from experience that sometimes a particular product just doesn’t suit our skin. Whilst our formulations are specifically designed to be biocompatibility effective yet gentle, we understand if our bae isn’t for you. If you have given Raw Glow a proper trial of 3 weeks to rebalance and it just isn’t a match, all you need to do is contact us to return your lightly used oil serum within 60 days of having received it. It needs to have more than half the serum left for a full refund of the amount paid to apply. You can get in touch with us via hello@dewyandbae.com or here to begin the returns process. 

 

Where is Dewy&Bae based and are the products made and manufactured in Australia?

Dewy&Bae is based in Melbourne, Australia! We are proudly formulated, manufactured, packed and sent from the same great city. Also, all our ingredients are only sourced from quality national suppliers within Australia.

 

Are your products tested on animals and is Raw Glow vegan friendly? 

Fur babies are life so we are totally cruelty free, down to the single ingredients used in our products. Raw Glow is vegan friendly and we are forever against all forms of animal testing.  

 

Can I recycle or reuse everything?

Oh yes bae and we love seeing any upcycle projects you create using our products!