Frequently Asked Questions

Where is my order & how long will it take to get to me?

For more information, please find the Shipping FAQ here.

 

How often should I use it?

For optimum skin rebalancing, RAW GLOW is best used daily on exfoliated, clean and toned skin. Apply 2-5 drops in the morning and 3-8 drops within your night routine. For added radiance use 1-2 drops extra on the skin or brush prior to makeup application.

 

Why is it green?

RAW GLOW contains Chlorophyll derived from Alfalfa. Chlorophyll is what gives plants their green colour and is responsible for photosynthesis. Used topically, it is a powerful blemish banisher and wound healer. Full of vitamins and antioxidants, it is a potent green super-juice for the skin.

 

I have greasy or flaky skin, should I use this?

When we over-cleanse and do not replace the natural oil barrier, our skin will overcompensate by producing more sebum than required leading to clogged pores and flaky dry patches. RAW GLOW is made with 100% natural botanicals, clinically stable ingredients and pure plant oils that will thoroughly hydrate your skin whilst creating a barrier to retain moisture so your skin can find the balance it needs.

 

Is it safe for my sensitive skin?

We’ve formulated RAW GLOW to be as gentle as possible but everyone’s skin is different. We recommend doing a patch testing 48 hours before the first use just to be extra safe. If irritation occurs do not use.

 

Can this product treat acne?

RAW GLOW re-balances the skin’s natural sebum production to help reduce overly oily, flaky particles from clogging the pores which can cause breakouts. It’s anti-bacterial and anti-inflammatory properties can also help heal and calm blemishes. RAW GLOW can be incorporated into any skincare routine but it will not cure acne alone.

 

How long does Dewy&Bae RAW GLOW nourishing face serum last?

The shelf life of Raw Glow is 12 months after opening. It will typically last 2-3 months with twice daily use depending on your drop rate.

 

 My product varies from the green colour in the photos and has a little settling?

Due to all natural ingredients, the colour of the oil may vary and on the rare case that there is some settlement at the base, just rotate the bottle a few times.

 

 Is Dewy&Bae RAW GLOW made in Australia and 100% Australian owned?

Dewy&Bae RAW GLOW is 100% made, owned & operated in Melbourne, Australia.

 

Are all the ingredients in RAW GLOW sourced in Australia?

We source all our ingredients from local suppliers in Australia. Only the highest quality ingredients are used in our formulations.

 

Is your product tested on animals?

Dewy&Bae will never tested on animals. We’re cruelty free and staying that way.

 

Is it vegan friendly and gluten free?

RAW GLOW is 100% vegan with no animal derived ingredients and totally gluten free.

 

I’m pregnant, is this product safe to use?

Congratulations! RAW GLOW contains only natural ingredients that are safe for you and your baby. Our serum contains a small percentage of Bergamot and Neroli which have been diluted in the serum and is safe to use. If unsure, please contact your doctor for advice.

We would like you to be aware that there are a few particular essentials oils which should be avoided during pregnancy such as Nutmeg and Clary Sage. RAW GLOW does not contain any oils under debate.

 

What is the 100% Money-Back Guarantee?

We’re so sure that you’ll love RAW GLOW that if you’re not completely satisfied, we’ll give you a full refund. All you need to do is keep what’s left of the bottle and packaging and get in touch with us within 30 days of receiving it. You can get in touch with us via hello@dewyandbae.com or here. We’ll make sure that you’re not out of pocket for the return postage costs either.