International Shipping Times & Costs
Orders are shipped from Melbourne, Australia the next business day (Monday - Friday) after ordering.
COVID-19 Update: Due to reduced commerical flights as a result of the COVID-19 pandemic, shipping times may be longer than expected. We will ensure your order is delivered.
|USA:||6 – 12 Business Days||Free!|
|Australia:||2 - 6 Business Days||Free!|
|Canada:||10 – 12 Business Days||Free!|
|New Zealand:||4 - 8 Business Days||Free!|
|Asia:||8 - 14 Business Days||Free!|
|United Kingdom:||7 – 14 Business Days||Free!|
Rest of the World:
7 – 14 Business Days
11 - 18 Business Days
Countries we ship to: Worldwide!
*Please Note: These are approximate times and there might be postal delays out of our control. There also may be customs or import charges charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. We cannot predict these charges and is subject to each country's laws. Dewy&Bae will not be responsible for these charges. Please note, if you choose not to pay the import duties, we cannot offer refunds of sent items.
Unfortunately, we are unable to ship to forwarding company addresses at this time. If an order is placed with a forwarding shipping address, the order may be canceled automatically by our system.
What happens after I order?
After placing an order, you’ll receive an order confirmation email which will have your order number and items purchased. This may take some time to reach you, please make sure it has not arrived in the junk mail folder.
Your order will be sent the next business day and you will receive a tracking number.
Where’s my Dewy&Bae RAW GLOW serum?
Please enter your tracking number in the tracking page for the most up to date info. If you haven’t received a tracking number after 2 days, please contact us here or at firstname.lastname@example.org for help.
We typically use DHL or Australia Post for international shipping. Once DHL/Australia Post pick up your order from us in Australia, they will hand over your package to the local postal service in your country for final delivery. (eg. USPS in the United States or Royal Mail in the UK) You can continue to follow your order by using the tracking of your local postal service (eg. Google search "USPS tracking" for USA). Once it arrives in your country, the best way to find out where your order is by contacting your local postal service. Otherwise please get in touch with us so we can help :)