Shipping Info

International Shipping Times & Costs

Orders are shipped from Melbourne, Australia the next business day (Monday - Friday) after ordering.

COVID-19 Update: Due to reduced commerical flights as a result of the COVID-19 pandemic, shipping times are longer than expected. We will ensure your order is delivered as soon as possible. Current typical times below:

Express Shipping option available at checkout.

Country Typical Shipping Time Cost
USA: 7 - 15 Business Days Free over $45 spend ($10 under)
Australia: 2 - 6 Business Days Free over $45 spend ($10 under)
Canada: 10 – 21 Business Days Free over $45 spend ($10 under)
New Zealand: 6 - 15 Business Days Free over $45 spend ($10 under)
Asia: 10 - 21 Business Days Free over $45 spend ($10 under)
United Kingdom: 7 – 14 Business Days Free over $45 spend ($10 under)

Europe:

Rest of the World:

12 – 20 Business Days

11 - 25 Business Days

Free over $45 spend ($10 under)

Free over $45 spend ($10 under)

Countries we ship to: Worldwide! except...

Temporarily Suspended Destinations due to COVID-19

Algeria Costa Rica Laos Paraguay Angola Curacao Lebanon Peru Antigua and Barbuda Djibouti Lesotho Réunion Aruba Dominica Liberia Rwanda Azerbaijan Dominican Republic Libya Saint Vincent and the Grenadines Bahamas Ecuador Lithuania Samoa Bangladesh El Salvador Madagascar Sao Tomé and Príncipe Barbados Equatorial Guinea Malawi Senegal Belize Estonia Maldives Sierra Leone Bermuda Eswatini (Swaziland) Mali Sint Maarten Bhutan Fiji Martinique Somalia Bolivia French Polynesia Mauritania South Africa Bonaire Gabon Mauritius Sri Lanka Botswana Gambia Mexico St. Helena/Ascension/Tristan da Cunha Brazil Ghana Moldova St. Kitts and Nevis Brunei Darussalam Grenada Mongolia St. Lucia Burkina Faso Guadeloupe Montenegro Sudan Burundi Guatemala Morocco Suriname Cambodia Guinea Myanmar Syrian Arab Republic Cameroon Guinea-Bissau Namibia Trinidad and Tobago Cape Verde Guyana Nepal Tuvalu Cayman Islands Haiti New Caledonia Uganda Central African Republic Honduras Nicaragua Uzbekistan Chad Iraq Niger Vanuatu Chile Ivory Coast Nigeria Venezuela Colombia Jamaica Pakistan Wallis and Futuna Comoros, Union of the Kenya Panama Western Sahara Congo Kuwait Papua New Guinea Yemen Zimbabwe

*Please Note: These are approximate times and there might be postal delays out of our control. There also may be customs or import charges charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. We cannot predict these charges and is subject to each country's laws. Dewy&Bae will not be responsible for these charges. Please note, if you choose not to pay the import duties, we cannot offer refunds of sent items.

Unfortunately, we are unable to ship to forwarding company addresses at this time. If an order is placed with a forwarding shipping address, the order may be canceled automatically by our system. 

What happens after I order?

After placing an order, you’ll receive an order confirmation email which will have your order number and items purchased. This may take some time to reach you, please make sure it has not arrived in the junk mail folder.

Your order will be sent the next business day and you will receive a tracking number.

 

Where’s my Dewy&Bae RAW GLOW serum?

Please check your email for tracking details which will give the most up to date information. If you haven’t received a tracking number after 2 days, please contact us here or at hello@dewyandbae.com for help.

We typically use DHL or Australia Post for international shipping. Once DHL/Australia Post pick up your order from us in Australia, they will hand over your package to the local postal service in your country for final delivery. (eg. USPS in the United States or Royal Mail in the UK) You can continue to follow your order by using the tracking of your local postal service (eg. Google search "USPS tracking" for USA). Once it arrives in your country, the best way to find out where your order is by contacting your local postal service. Otherwise please get in touch with us so we can help :)